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Frequently Asked Questions

We believe that educating the customer about their septic system is the best maintenance plan a homeowner can have. 


Do aerobic septic systems have to be cleaned out?

        Septic tanks should be cleaned before sludge accumulates to the point where it approaches the bottom of the outlet device, if sludge or scum accumulates to this point, solids will leave the tank with liquid and possibly cause clogging of the perforations in the septic system them resulting in sewage surfacing or backing up into the house through plumbing fixtures. Since its not practical for the average homeowner to inspect his tank and determine the need for cleaning, a regular schedule of cleaning the tank at two-to-four-year intervals should be established. Commercial cleaners are equipped to readily perform the cleaning operation. Owners of septic tank systems should engage only with a person registered with TCEQ to transport the septic tank cleanings. 


What do I do if an alarm and/or alarm light comes on?

       There could be any number of reasons why your system will go into alarm. Call your service provider to take care of it. 

Is my septic system supposed to be making a noise?

       Your air compressor will make a continual humming noise. However, if you are hearing a loud obnoxious buzzing noise; your septic alarm is on. Check your breakers to ensure power is getting to your septic system. If your breakers have not been tripped, contact your service provider immediately.

Why does my aerobic system smell?

        Verify that aerobic system mechanical/electrical components are working properly. If it is a mechanical problem, it is often due to a malfunctioning air system. Contact your service provider immediately.


I have an odor in my home, is that due to my aerobic system?

         Aerobic Systems should not cause odors inside your home. Call a qualified service provider to alleviate this problem.


Should my alarm and sprinklers activate continually during and/or after rain?

       It is possible that the rain is causing the alarm and sprinklers to activate

Do I have to add chlorine?

        Yes, it is a law that you must maintain chlorine in an aerobic septic system at all times. The exception would be if you have an aerobic system with sub surface drip emitters.

Is there a difference between pumping and cleaning the septic?

       Pumping and cleaning the septic system are one in the same.

What should I do if I'm purchasing a home with aerobic/septic system?

    When purchasing a home with any septic system it is recommended that you request to have the system cleaned and inspected. Cleaning will start you out fresh and inspecting the system will ensure that you know your septic system is in good condition when you move in. If the system is not up to code or performing well, the inspection will give you the opportunity to require proper repairs prior to closing on the house. 

Can I use a liquid chlorinator?

        Yes, you can only use an approved NSF chlorination device. 

 Why should my aerobic system be checked every four months?

     To keep your system functioning properly, regular maintenance is required. If your system isn’t functioning properly, it may create a health hazard. All aerobic systems, no matter how perfectly designed, installed, used, and maintained, will have parts that will need to be replaced.

Can I use swimming pool chlorine tabs for my aerobic system?

     No! Only use calcium hypochlorite tabs that are for the specific use of treating wastewater.  If you have been using swimming pool chlorine, make sure you clean out the chlorinator before adding calcium hypochlorite tabs. Mixing the two different types of chlorine could cause an explosion.

Can I use enzyme additive in my Aerobic System?

   Chemical additives or so-called enzymes are not necessary for the operation of the septic. Some of these additives may even be harmful to the tank's operation.

Can I use bleach if I have an Aerobic System?

  Soaps, detergent, bleaches, drain cleaners, and other household cleaning materials will very seldom affect the operation of the system. However, moderation should be exercised in the use of such materials. 

Do I need to use a special toilet tissue for my Aerobic System?

    Certain toilet tissues are not recommended for septic system use. 


  • Conserve water to reduce the amount of wastewater that must be treated and disposed.

  • Repair any leaking faucets and toilets.

  • Use the garbage disposal sparingly. Food waste, grease, etc. should be disposed of in the solid waste bin.

  • Divert down spouts and other surface water away from your septic system.

  • Keep your septic tank cover accessible for tank inspections and pumping.

  • Have your septic tank pumped regularly and checked for leaks and cracks.

  • Space your laundry out over the week. 

  • Check your chlorine once a week to once a month.

  • Pump and clean your tank on a regular basis.

  • Vegetation mowed or trimmed around all system components.

  •  Flush anything except toilet paper and wastewater. For further questions feel free to call us. 

  •  Dig around your septic system or build anything over it.

  •  Drive over your septic system or compact the soil in any way.

  •  Dispose of any seeds. 

  •  Connect other water sources to the system.

  • The use of pool chlorine in aerobic systems is a violation of state and local codes. 

  • Use additives. Some additives may even harm the system’s operation by liquefying the sludge in the tank and carrying it out into the drain field, causing system failure. Natural bacteria are present in the wastewater to decompose the waste.

  •  Drive heavy equipment over the components of the system. Heavy equipment can crush the components and lead to expensive repairs.

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